- Assurance that Clean NRG has gone through a rigorous process to become an Approved Solar Retailer.
- A standard minimum warranty period of five years on all Solar PV systems.
- Detailed information on the process between installation and network connection.
- Peace of mind that Clean NRG will adhere to all existing legislation and regulations and our Sales Team will act ethically and not engage in any misleading or dishonest tactics.
- Many other quality and performance guarantees.
**Please be aware that any Solar business can become a Clean Energy Council member (by paying a membership fee) however, very few companies have successfully met the criteria of becoming an Approved Retailer.
Customers can expect that a Clean Energy Council Approved Solar Retailer will:
- ensure that sales representatives act ethically at all times
- not engage in any dishonest or misleading advertising and sales tactics
- provide you with the necessary information in writing to enable full education about your purchase prior to entering into a contract
- uphold your legal rights relating to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing
- provide a standard minimum warranty period of five years on the operation and performance of the whole PV system including workmanship and products, and address any problems arising during this period
- fully inform you of the process between system installation and network connection or will facilitate this process on your behalf
Documentation and general business
- ensure that you are provided with the required documentation after the PV system is installed
- adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures and complaint handling processes
- be fully accountable for the actions of any subcontracted parties, including CEC-accredited installers/designers
- have a fair and transparent complaints process, and get back to you within 21 days of making a complaint
Click here to download the Solar PV Retailer Code of Conduct flyer for consumers (PDF, 773 KB)